Turnaround time for screen printed goods is currently 12-15 business days. Anything below 12-15 business days will be subject to a rush fee. Turnaround time for embroidered goods is 15-20 business days. Mockup images are artist renderings and not necessarily to scale.<br>

 

Quotes are time sensitive; they must be approved &amp; paid within 1 business day to retain their place on the production calendar. Each day quotes are not approved/paid they will be moved back in queue based on other jobs being scheduled. The pricing included on quotes expires 10 days from the “Created by” date on the invoice.

 

Quote approval constitutes acceptance of full responsibility for any errors and/or omissions contained in your quote/order. REVIEW YOUR QUOTE THOROUGHLY and contact your salesperson with any questions before approving. Bumperactive will not accept liability for errors on approved quotes. It is the responsibility of the customer to ensure all invoice information is correct including but not limited to garment styles &amp; colors, sizes, quantities, pricing, and delivery method. Changes requested after an order has been placed cause delay to the production timeline, even if you have paid a rush fee and/or have given us an in-hand date. While we do make accommodations whenever possible, some changes cannot be processed after work has started. Any changes that are requested and accommodated after order approval will be subject to a change fee of $25 in addition to costs of the changes themselves.

 

Full payment is required to begin production on an order. We accept cash, checks, bank transfers, and most major credit cards. A $50 payment return fee will apply to any returned payments.

Any balance accrued after the initial payment, is due 7 days after job completion or at release of goods whichever comes first. If the new balance exceeds 50% of the original payment, additional payment may be required to continue production.

 

Art Proofs must be approved via digital signature prior to production.

Provided artwork must meet our Art Requirements. If you’re not sure that your art meets our requirements, contact us at print@bumperactive.com.

Our Art Department can help ready your art files for printing if needed; additional fees may apply.

Art Proofs are started after quote approval and payment are received.

Any art preparation done is the property of bumperactive; we own the separated art file although the artwork itself is still your property. If you would like to purchase the separated files, please contact your salesperson with this request.

Bumperactive is not liable for the use of Trademarked or Licensed Images, and the customer assumes full responsibility for the use thereof.

 

Colors may show up differently on a monitor than they will on a final printed product - take time to verify the colors listed for garments inks. Pantone matching works best with plastisol ink; an exact match is not guaranteed when using water based or discharge inks. Art dimensions should be verified by the listed size, not just the visual graphic. We are not responsible for any errors in the artwork once you have approved it.

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If you have a firm due date please let us know before we quote your project. A RUSH order and fee may be required to accommodate the request. Availability to accommodate RUSH orders is limited and dependent on the current production schedule &amp; operational business hours. Rush order quotes must be approved and paid within 1 business day due to their time sensitivity. Rush time frames do not include shipping time. Bumperactive will not be held responsible for shipping or delivery issues once the order has left our facility.

 

Supplier stock is fluid, but accurate as of date quoted. Paying quickly gives you a much better chance of avoiding vendor stock issues. We get special pricing from our preferred vendors due to the volume of business we do with them and we pass these savings on to you. If we have to purchase blank goods from a different vendor, pricing for your order may fluctuate. Additionally, a comparable brand or style garment may be substituted if the chosen item is not available. If that is not acceptable, please let your salesperson know prior to placing the order.

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To ensure that our work meets your specifications, please check your Quote and Art Proof carefully prior to approving. Digital press checks are available via text message upon request, but require a response within 5 minutes. While there is no charge for a digital press check, if a timely response is not received causing a delay in production, press time fees will be charged for the production time used and it will be at our discretion to determine if the order will proceed to print in accordance with the approved proof or be rescheduled for a later date.

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Orders can be picked up during our regular business hours of 9am - 5pm Monday through Friday. We can also coordinate shipping or delivery for an additional charge. Packages can be insured through the carrier if requested prior to ordering. Claims on insured packages must be handled directly with the carrier. Bumperactive is not responsible for packages once they leave our facility.

 

Goods that are left at Bumperactive facilities for more than 60 days are considered abandoned and become the property of Bumperactive. This includes but is not limited to completed jobs and goods furnished by the client (printed or not).

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We will do everything we can to ensure images are printed in a consistent location on all garments within a run. However, small variations should be expected:

• A 1/2” standard deviation in any direction will be considered an acceptable variance.

• An image printed within 1 inch of any seam is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods and will not be considered misprints.

• Unless requested, we will print one size graphic on all items (from the smallest to the largest garments). Differently sized images, even of the same design, are separate designs and require their own screen setups and minimum order quantities.

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Variation is inherent in the printing process and it is understood and accepted as reasonable that we shall not be required to guarantee an exact match in color or texture between a photograph, transparency, proof, electronic file, print ready file, previously printed items or any other materials. While every effort is made to produce an imprint as closely as possible, due to the differences between paper and textiles or other substrates, exact matching is not guaranteed. If you desire a specific color match, provide us with Pantone numbers for a guideline, or a physical sample to match.

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Cancellation fees vary by job.

• Apparel orders canceled prior to purchasing incur a flat fee of $50. Orders canceled after purchasing incur the $50 flat fee plus any restocking fees associated with the return of the purchased goods. The $50 Cancellation Fee can be waived once per year per client; restocking fees may still apply. Jobs are not eligible for cancellation after production has started.

• Flatstock orders using house paper incur a flat fee of $50 for cancellation prior to the start of production. Orders using specialty paper are subject to the $50 flat fee in addition to the cost of the specialty paper which is non-refundable once ordered. Jobs are not eligible for cancellation after production has started.

• Design/Branding orders that are canceled incur a minimum cancellation fee of $250 or 10% of the design fee, whichever is greater. Fees may be higher depending on the amount of work done prior to cancellation.

• Outsourced orders canceled prior to purchasing incur a flat fee of $50. Orders cannot be canceled once in progress.

 

Bumperactive makes every effort to produce orders accurately. As with any creative process, some margin of error is to be expected. We guarantee order accuracy with allowance for misprints up to a 3% discrepancy rate per print location. Please take this into consideration when placing orders; we highly recommend ordering extras, especially if you require exact minimums for the order.

 

Discrepancy rates are based on misprints and do not include defective garments. Factory defected items that are noticed prior to printing will not be printed; however, due to how garments are prepared for embellishment, defects may not be noticed before printing or at all. Client-supplied garments with factory defects should be addressed with the goods manufacturer directly.

 

Cost adjustments will be made to your invoice for any misprints or items excluded from embellishment due to factory defects. Returns are not generally accepted, but can be considered on a case-by-case basis if there is an error. Please contact your Print Consultant with details if you are not satisfied with your order.

 

Bumperactive is not responsible for damages to customer provided garments. By approving and/or paying this invoice, you agree to these terms and conditions, as well as any information within the invoice.

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All orders are subject to a 3% spoilage due to garment issues such as holes, tears or stains present when we receive them from the vendor. Issues may also arise when printing, including screens tearing or print quality not passing our QC expectations. If you need the exact numbers of shirts above, let your salesperson know.

 

We will not be held liable for misuse or harm arising from the use of our products or services. This includes copyright claims, missed deadlines, shipping issues, spoilage, or breach of contract.